At Rani Bet, we prioritize customer satisfaction and strive to provide a seamless gaming experience. However, we understand that there may be situations where you might need to request a refund or cancellation. Below are the details of our policies:
We ensure our gaming platform operates transparently, and users are expected to understand the rules and gameplay before participating.
Rani Bet is not responsible for any losses incurred due to a lack of skill or knowledge of the game’s rules. Losses during gameplay will not qualify for cancellation or refund if the chips have been successfully credited and the games have been played.
For cancellations, you may contact our customer service team.
Cancellations are generally not accepted. However, if a payment has been successfully made but the gaming chips were not credited to your account, you may apply for cancellation.
For refunds, you may contact us or your bank’s customer service.
Refunds are only applicable in the following cases:
1. If a double payment has been made.
2. If a fraudulent transaction is identified.
Customers must provide proof of the transaction to initiate the refund process. Our platform will verify the claim thoroughly.
Refunds typically take 5 to 7 working days to process.
Refunds will be issued to the original bank account used for the transaction. If the payment was made through a payment gateway, the refund will be processed to the same account.